Billings Public Library Website Redesign

BACKGROUND & INTRODUCTION Billings Public Library (BPL) was in the planning stages of a full redesign of, and focused on easy to access information and welcoming, thematic elements. Their current website was outdated by their own declaration, and while information was in abundance, it became difficult for users to browse, discover, and find the specific pieces of information they ...

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Freestyle Photo Accessibility Evaluation

INTRODUCTION This report describes the results of an accessibility evaluation conducted on Also provided in this report are recommendations for bringing Freestyle Photographic Supplies into compliance with the World Wide Web Consortium’s Web Accessibility Initiative (W3C WAI) for Web Content Authoring Guidelines (WCAG), version 2.1. The WCAG can be found at this URL. Below is a summary of the ...

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Marriott Bonvoy User Research

EXECUTIVE SUMMARY The information outlined in this presentation highlights various experience issues found in Marriott’s digital domains, alongside research efforts and recommendations for addressing these issues. Marriott business partners joined forces with ChadCo. Studio to identify top research goals and align business need against user desire and expectation. Those goals are: Understand who Marriott’s key users are, where they come ...

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Boy With A Ball UX Research Report

RESEARCH OVERVIEW Introduction ChadCo. Studio conducted user experience research on the Boy With A Ball website ( in August of 2019. This presentation and research report represent the intersection of the organization’s needs and their key users’ expectations and desires. Below you will find a video overview of our research findings and recommendations, followed by a detailed outline of the ...

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